How we use text messaging with you.
Clone Systems provides SMS text messaging on its company phone numbers so our employees can have one-to-one text conversations with customers and business contacts. This program is not used for marketing, promotional, bulk messaging, automated alerts, or API-driven messaging.
Effective date: October 2026. Applies to all Clone Systems SMS-enabled phone numbers (US and Canada).
Key terms at a glance.
By providing your mobile number and agreeing to receive texts, you are consenting to receive text messages from Clone Systems. Message frequency may vary. Msg & data rates may apply. You can opt out at any time by replying STOP to unsubscribe. Reply HELP for support or more information. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
How you opt in.
You may opt in to receive messages from Clone Systems in either of the following ways: (a) by calling 800-414-0321 and asking a member of our Branding department to enable SMS communication for your mobile number, or (b) by asking a Clone Systems employee during a customer service call to text you from our company number. By verbally providing your mobile number and agreeing, you consent to receive individual text replies from Clone Systems employees at that number regarding customer support updates and your inquiry.
How verbal consent is obtained
During a phone call, we ask the caller if they agree to receive messages to their mobile number regarding customer support updates from Clone Systems. They are verbally informed that message and data rates may apply, message frequency may vary, and that they can text HELP for support or more information and STOP to unsubscribe at any time. They are also informed that their phone number will not be shared with third parties for marketing or promotional purposes, and are directed to our privacy policy at https://www.clone-systems.com/privacy-policy.
What we send, how often, and what it costs.
Types of messages
Individual, one-to-one replies from Clone Systems employees regarding customer support and your inquiry (for example: confirmations, follow-ups, answers to questions), and customer support updates you have requested during a call. Clone Systems does not send marketing, promotional, or bulk text messages.
Message frequency
Message frequency may vary. Replies are sent only in response to your messages or requests. There are no recurring or scheduled message programs.
Cost
Message and data rates may apply; check with your mobile carrier for details. Carriers are not liable for delayed or undelivered messages.
Stop messages at any time.
You may opt out of future messaging at any time by replying STOP to any message to unsubscribe. Other accepted opt-out keywords: END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT. After opting out, you will receive one confirmation message and no further messages from that Clone Systems number. Reply START to resume messages.
Support for the SMS service.
- 01Reply HELP to any message for support or more information.
- 02Call 800-414-0321 (Branding department), our customer care contact for the SMS service.
- 03Email smshelp@clone-systems.com for SMS support or any questions about this service or your data.
How we use and share mobile information.
What we collect
Your mobile phone number and the content of your text messages with our employees.
How we use it
Solely to respond to your inquiry and provide the customer service you requested.
Retention
Message history is retained only as long as needed for service and record-keeping, then deleted in line with our data retention practices.
Mobile opt-in information will not be shared with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties. Clone Systems does not sell, rent, or share your mobile phone number, SMS opt-in consent, or message content, except (a) with mobile carriers and messaging providers as necessary to deliver messages, or (b) as required by law.
Service is available on major US and Canadian mobile carriers. For complete details on how Clone Systems collects, uses, shares, retains, and protects personal information, and the rights available to you, see our Privacy Policy at https://www.clone-systems.com/privacy-policy.
Updates to these terms.
Clone Systems may update these SMS terms; the effective date above will change when we do. Continued use of the SMS service after an update constitutes acceptance of the revised terms.
Text messaging questions, answered.
Will Clone Systems text me marketing or promotions?
How do I stop receiving texts?
Does it cost anything to receive texts?
Will my number be shared with anyone?
Who do I contact for help?
Clone Systems, a Corporation formed in Pennsylvania, United States. Customer care: 800-414-0321 | smshelp@clone-systems.com | Privacy Policy: https://www.clone-systems.com/privacy-policy